Securus Technologies is a leading producer of information technology solutions for corporations that function alongside the United States penal system. In order to provide the best possible service to their customer base Securus has allowed 11 of its field technicians to enter the special certification program. This program is to be a BICSI and deals with the integration of video, audio, security, and interestingly enough project management. While these areas of focus are normative for field technician training purposes BICSI increases Mastery of skill to the next level. Not only do these field technicians now have the know-how to correctly function in a normal workplace environment but they also know correct ways of functional security and proper customer service to better serve their customers needs.
Customers are mainly inmates, individuals who have made mistakes in the past and are now serving time in prison to make up for them. Other customers involved with the corporation are the family members and loved ones of the inmates. Communication can prove to be very difficult in these environments, as visitation usually takes a long period of time. Transportation to the prison, plus added security check time removes a lot of the intimacy from the visitation process. Securus offers a free mobile application for use on Android and Apple devices which gives the solution to this time issue that inmates and their family members face.
It is for these reasons that Securus is an incredible choice for communications technologies and their technicians loyalty to their corporation and added training makes them more then qualified for the work they perform.